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Refund Policy

1. Scope

This Refund Policy applies to purchases made via our website or authorised sales channels for products supplied by Gangotri Ice Cubes (“we”, “us”, “our”). These policies govern when and how refunds may be offered for our frozen-or chilled products.

2. Eligibility for Refunds

  • Due to the perishable nature of our products, refunds will only be issued if the product delivered is damaged, defective, or not as described at the time of delivery.

  • Claims must be initiated immediately upon receipt of the product.

  • We are unable to accept refund or return requests simply for “change of mind” or “unused/unopened product” unless one of the above eligibility conditions is met.

  • You must provide proof of purchase (order number, receipt) and relevant evidence (photograph, video) showing the defect/issue.

3. How to Request a Refund

  • Contact our customer service team via email or phone (see Section 9) within 2 hours of delivery.

  • Include your order number, product name, description of the issue, and accompanying photographic evidence.

  • Our team will review the claim and determine if it meets eligibility. If the claim is approved, we will initiate the refund as per Section 4.

4. Refund Method and Processing Time

  • Approved refunds will be processed to the original method of payment, unless otherwise agreed.

  • Please allow up to 7 business days from the approval date for the refund to reflect in your account.

  • In certain cases, and at our discretion, store credit or exchange may be offered instead of a cash/online refund.

5. Non-Refundable Items / Exceptions

  • Products that have been improperly stored, mishandled, or thawed because of customer negligence are not eligible for refund.

  • Products that have been used or opened (excluding unpacking for inspection) beyond reasonable examination are not eligible.

  • Claims submitted after the specified timeframe (in Section 3) may be declined.

  • Bulk or customised orders may be subject to separate refund terms; please refer to your specific contract or order agreement.

6. Cancellation of Orders

  • For standard retail and bulk orders: If you wish to cancel an order prior to dispatch, contact us as soon as possible. Once the order has been dispatched, cancellation may not be possible, or charges may apply.

7. Refunds for Shipping/Delivery Failures

  • If we are unable to deliver your order (for reasons within our control) and the order is cancelled, a full refund of the product price will be processed.

  • We are not responsible for additional losses such as spoilage resulting from recipient’s unavailability, improper refrigeration on delivery, or weather/logistics delays beyond our control.

8. Right to Modify Policy

We reserve the right to amend or update this Refund Policy at any time. Changes will be posted on our website with an updated “Last updated” date. It is your responsibility to review this policy periodically.

9. Contact Information

If you have any questions or wish to request a refund, you may contact us:
📧 Email: arc.enterprises182@gmail.com
📞 Phone: 9855211888, 985533188

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